Help Systems

Anne builds online help systems:

  • Ensuring the help is available as the customer needs it
  • Applying solid principles of technical communication
  • Building context-sensitive help
  • Answering the questions customers ask, not just documenting features
  • Enabling access from a browser or a disk

See samples of online help:

  • Metalix MBend help system

MetalixHelp

IBMLiveAccess

  • Unzip and double-click IBMLiveAccess.htm
  • AppStudio Help

Testimonials

It is always a pleasure to work with Anne. She was a de facto on-call member of our development team for several years, responsible for writing our entire on-line HTML help system. Whenever we needed her, she was quick to respond. She played extensively with the application herself, as if she was a tester, and occasionally gave us helpful advice that improved the overall usability of the application. She doesn’t just document software features, but answers the questions that the user asks.
Yoav R.